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Pick up / return and exploitation rules

PICK UP / RETURN AND EXPLOITATION RULES

CAN BE THE RETURN OF THE CAR DELAYED?
First of all, the word "delay" here is not entirely appropriate. You are not a rally participant and you do not have to "cross the finish line". You can return the car the same way you picked it up, meaning anywhere and anytime. But if you wanted to get to mentioned return point and you are late, in this case you have “gap hour” which is used to to prepare the car for the next tenant. If you are able to return it within that hour, you will not need to pay extra. In any case you need to warn us about delay at least 6 hours before the expiration of the rental period. If you delay for a longer period of time, you will be charged the usual fee: from 1 to 3 hours - half the cost of renting your car per day, if more than 3 hours, you have to pay full fee for one more day of rent completely.
ARE ANIMALS ALLOWED IN THE CARS OF CITYRENTCAR?
ABSOLUTELY FORBIDDEN! Many of our regular customers come to Georgia primarily because of the beneficial effects of curative mountain air on the respiratory system. And such a questionable "bonus", like an allergic attack, will in this case be quite inappropriate.
CAN I SMOKE IN THE RENTED CAR?
NO! Smoking is prohibited in our cars
IN WHICH CONDITION THE CAR NEEDS TO BE RETURNED?
In the same as in which you received it. It should be functional in all respects, including air conditioning and audio system, and clean inside and outside. Remember that the inspection for compliance with the existing damages by what was recorded in the act when you were provided with a vehicle cannot be done until the car is washed. And, this is not only your money, but your time. If the fuel level in the tank is less than what was at the time of receiving the car for use, no worries. The difference will be paid from the deposit.
CAN I PROLONG THE RENTAL TERM?
You can, but we need to know about it at least a day before the expiration of the rental period due to the contract. It is likely that the car you are using is already booked, and we will have to make the necessary rearrangements to provide the tenant with exactly the same car.
IS IT POSSIBLE TO DRIVE OUT ON A RENTED CAR BEYOND THE BORDERS OF GEORGIA?
It is assumed that you are taking a car for travel in our country. Crossing border to Armenia, Russian Federation, Turkey, Azerbaijan and as well as to occipied territories of Abkhazia and South Ossetia is strictly prohibited. Please, consider this while planning your routes.
WHAT SHOULD I DO IN CASE OF TROUBLES WITH RENTED CAR?
The probability of failure of the car, which we provide to the client for rent is minimal. Our technical service cares about this and, judging by everything, does a good job. However, we also envisage such cases. In your copy of the lease agreement, you will find the emergency telephone number, which you can call any time. In addition, according to the situation, either you will be helped to fix the problem on the spot, or you will be provided with a replacement car of the same class.
WHAT ARE THE COMPANY RULES I HAVE TO RESPECT?
The instructions that you receive when concluding a lease agreement are as follows: You are liable for violation of the lease rules and insurance conditions. You are prohibited from using a rented car for commercial purposes (transportation) or leaving it on bail. It is categorically forbidden to drive a car in a state of alcoholic or narcotic intoxication, and also to check it "for durability" in conditions of "off-road" (heavy off-road). No one, of course, imposes a duty on you to stay on the road all the time, but to try it off road is forbidden. Penalty for violation is the amount of the deposit. Any damage caused to the car due to its improper operation will be paid from deposit. Therefore, we expect you to treat our car as your own.
WHERE, WHEN AND HOW CAN I PICK UP AND THEN RETURN THE VEHICLE?
You can take and return the car whenever and wherever you want. By default, anywhere in our country, at any time of the day and night. As usual, our customers order delivery of cars to the Tbilisi, Kutaisi or Batumi International Airports, as well as to one of the checkpoints: Upper Lars, Sarpi, Sadakhlo, Red Bridge. However, if you want to first determine the route of the proposed trip, and you don’t need the car immediately upon arrival, we will deliver it to your hotel in Tbilisi, Kutaisi, Batumi or any other place, like to the house of friends, who host you or simply anywhere you want. And you don’t need to return the care at the pick up point.
WHAT IF I LOSE KEYS OR DOCUMENTS FOR A RENTED CAR?
The deposit amount will be smaller by $100 when returned to you.

RESERVATION Form


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